License key does not match key string in key file?

[sfhypno]

License key does not match key string in key file
What does that mean? I'm trying to use the autoposter software for youtube or wordpress answers but I can't because it is giving me this message. What do I need to do to make it work?

[admin]

Hi, this is very easy to fix if you submit a ticket, they will take care of it asap.